How to Cancel 23andMe (2026 guide)
Cancelling 23andMe depends on whether you have a one-time kit purchase or the 23andMe+ subscription service. This guide covers cancellation through the 23andMe website, app stores, and managing your genetic data after cancellation.
Health
Lifestyle
Consumer
Quick Cancellation Overview
Cancel Online
Yes
Main Cancel methods
Website
Mobile App
App Store
Time to Cancel
2-3 mins
Instant for subscription services
Where to Cancel
Account Settings
Subscription section
Most 23andMe users purchase one-time DNA kits, but 23andMe+ is a recurring subscription for ongoing health reports. Only the subscription service needs cancellation — one-time purchases don't auto-renew.
Cancel 23andMe+: Step-by-Step Instructions
Here's how to cancel your 23andMe+ subscription directly. One-time kit purchases don't require cancellation as they don't auto-renew.
01
Log in to your account
Go to 23andme.com and sign in with your email and password. Click on your profile icon in the top right corner.
02
Access account settings
From the dropdown menu, select Settings. This will take you to your account management page.
03
Navigate to subscription settings
Look for the Subscription or 23andMe+ section in your account settings. Click on Manage Subscription.
04
Cancel your subscription
Click Cancel Subscription. You may be asked to provide feedback about why you're cancelling. Complete any required fields.
05
Confirm cancellation
Review the cancellation details and confirm. You should receive a confirmation email. Your subscription will remain active until the current billing period ends.
23andMe-specific things to know
23andMe has different products and data policies that might affect your cancellation decision.
Before cancelling 23andMe+
A few things that might affect your cancellation timing or data access.
Alternative ways to cancel 23andMe
If you subscribed through an app store, you'll need to cancel through that platform instead of your 23andMe account.
Other options to consider
If cost is the issue, you might be able to pause or adjust your subscription instead of cancelling completely.
23andMe Cancellation FAQ
Common questions about cancelling 23andMe+ and managing your genetic data.
Will I get a refund if I cancel 23andMe+?
Can I cancel 23andMe+ online?
What happens to my genetic data after I cancel?
Why can't I find the cancel button in my account?
Does deleting the 23andMe app cancel my subscription?
Can I reactivate 23andMe+ after cancelling?
How do I permanently delete my 23andMe account and data?
More Health Cancellation Guides
Step-by-step guides for other health and wellness services.
How to Cancel Ancestry
Cancel your Ancestry DNA or subscription service with our step-by-step guide.
How to Cancel MyFitnessPal Premium
End your MyFitnessPal Premium subscription and return to the free tier.
About 23andMe
23andMe is a consumer genetics and research company that provides DNA testing and analysis services. The platform offers ancestry information, health predispositions, and trait reports based on genetic data from saliva samples.
Why people cancel 23andMe
Got the genetic information they wanted
23andMe+ subscription too expensive
Privacy concerns about genetic data
Found results weren't actionable
Only needed it for one-time analysis
The average person wastes $273/month on forgotten subscriptions
That's over $3,000 a year. We're building something to fix that.