How to Cancel Mailchimp (2026 guide)
Cancelling Mailchimp is straightforward through your account settings, but there are a few things to know about data retention and plan changes. This guide covers the cancellation process and what happens afterward.
Software
Marketing
Business
Quick Cancellation Overview
Cancel Online
Yes
Main Cancel methods
Website
Time to Cancel
3-5 mins
Instant cancellation
Where to Cancel
Account Settings
Billing section
Mailchimp primarily uses direct billing through their website, making cancellation straightforward through account settings. Unlike many SaaS services, they retain your data for 12 months, allowing easy reactivation if needed.
Cancel Your Mailchimp Subscription
Follow these steps to cancel your Mailchimp account. The process is the same for all paid plans.
01
Sign in to your Mailchimp account
Go to mailchimp.com and log in with your credentials. Make sure you're signed in as the account owner or have admin permissions.
02
Navigate to Account Settings
Click your profile icon in the bottom left corner, then select Account from the dropdown menu.
03
Access Billing Information
In the Account section, click on Billing in the left sidebar to view your subscription details.
04
Cancel Your Plan
Scroll down and click Cancel monthly billing or Cancel annual billing depending on your plan type.
05
Confirm Cancellation
Mailchimp will ask why you're cancelling. Select your reason and click Cancel Plan to confirm. You'll receive an email confirmation.
Mailchimp-specific things to know
A few details that might affect your Mailchimp cancellation or data access.
Before you cancel, keep this in mind
These details can help you make the right decision about your Mailchimp cancellation.
Alternative ways to cancel Mailchimp
If you can't access your account settings, these methods can help you cancel your subscription.
Other options to consider
If you're cancelling due to cost or feature needs, these alternatives might work better than cancelling completely.
Frequently Asked Questions About Cancelling Mailchimp
Common questions about cancelling Mailchimp and what to expect afterward.
Will I get a refund if I cancel Mailchimp?
What happens to my email lists after I cancel?
Can I still send emails after cancelling?
Do my automations continue after cancelling?
Can I export my data before cancelling?
Is there a way to pause my account instead of cancelling?
How do I know my cancellation went through?
More Software Cancellation Guides
Step-by-step guides for other business software services.
How to Cancel HubSpot
Complete guide to cancelling your HubSpot CRM and marketing subscription.
How to Cancel Constant Contact
Step-by-step instructions for cancelling your Constant Contact email marketing account.
About Mailchimp
Mailchimp is an email marketing and automation platform that helps businesses create, send, and analyze email campaigns. The service offers tools for audience management, campaign design, and marketing automation across multiple channels including email, social media, and landing pages.
Why people cancel Mailchimp
Found a cheaper email marketing alternative
Business needs changed or downsized
Not using email marketing anymore
Too complex for simple needs
Pricing increased with subscriber growth
It's never just one subscription
They stack up quietly. See everything you're paying for in one place.