Cancel MyHeritage: 2026 Step-by-Step Guide
Cancelling MyHeritage depends on how you subscribed and which plan you have. This guide covers cancellation through the MyHeritage website, mobile app stores, and alternative billing methods to help you end your subscription properly.
Genealogy
Research
Consumer
MyHeritage Cancellation at a Glance
Cancel Online
Yes
Main Cancel methods
Website
Mobile App
App Store
Phone
Time to Cancel
2-5 mins
Instant for direct billing
Where to Cancel
Account Settings
Subscription tab
MyHeritage subscriptions typically auto-renew annually, and the cancel option is located in a specific subscription management section rather than general account settings. Most users are billed directly through MyHeritage, but app store subscriptions require different steps.
Cancel Your MyHeritage Subscription
These steps work for most MyHeritage users who are billed directly. If you subscribed through an app store, see the alternative methods section below.
01
Log in to MyHeritage account
Visit the MyHeritage website and sign in using your email and password. Make sure you're logged into the account that has the active subscription.
02
Access Account Settings
Click on your profile picture or name in the top right corner, then select Account Settings from the dropdown menu.
03
Navigate to Subscription tab
In Account Settings, look for and click on the Subscription or Billing tab in the left sidebar menu.
04
Cancel subscription
Find the Cancel Subscription button or link in your subscription details. Click it and follow the prompts to confirm your cancellation.
05
Confirm cancellation
Complete any exit survey if prompted, then verify you receive a cancellation confirmation email. Your access continues until the end of your current billing period.
MyHeritage-specific things to know
MyHeritage subscriptions can work differently depending on your plan type and signup method. These tips cover common situations.
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
Alternative ways to cancel MyHeritage
If you can't cancel through your MyHeritage account, you may need to go through app stores or contact support. The right option depends on how you're being billed.
Other options
If cost is the main concern, you might consider downgrading to a less expensive plan instead of cancelling completely.
Frequently Asked Questions About Cancelling MyHeritage
Quick answers to common MyHeritage cancellation questions.
Will I get a refund if I cancel MyHeritage?
Can I cancel MyHeritage online?
What happens to my family tree after I cancel MyHeritage?
Why can't I find the cancel button in my MyHeritage account?
Can I cancel MyHeritage from my phone?
Does deleting the MyHeritage app cancel my subscription?
How do I check if my MyHeritage subscription is fully cancelled?
More Genealogy Cancellation Guides
Step-by-step guides for other research services.
How to Cancel Ancestry
Complete guide to cancelling your Ancestry subscription and DNA service.
How to Cancel FamilySearch
Step-by-step instructions for ending your FamilySearch premium subscription.
About MyHeritage
MyHeritage is a genealogy platform that helps users build family trees, discover relatives, and explore their ancestral history. The service provides access to historical records, DNA testing, and collaborative family research tools across billions of genealogical documents.
Why people cancel MyHeritage
Found all the family information they needed
High annual renewal costs
Switched to a different genealogy service
DNA results didn't meet expectations
Limited records for their geographic region
One down. How many more to go?
We're building a tool to find every subscription draining your account.