How to Cancel Nuuly (2026 guide)
Cancelling Nuuly requires returning all rental items first, which can take time. This guide covers the cancellation process and what to expect with shipping and returns.
Fashion
Lifestyle
Consumer
Cancellation Summary
Cancel Online
Yes
Main Cancel methods
Website
Time to Cancel
5-10 mins
Plus return shipping time
Where to Cancel
Account Settings
Nuuly requires all rental items to be returned before you can cancel your subscription. If you have items out, you'll need to ship them back first, which can add several days to the cancellation process.
Cancel Your Nuuly Subscription
Follow these steps to cancel Nuuly. Make sure all rental items are returned first, as you can't cancel with items still out.
01
Return all rental items
Before cancelling, ship back any items you currently have. Use the prepaid return label in your original package or request a new one from your account.
02
Log in to your Nuuly account
Visit the Nuuly website and sign in using your email and password. Click on your profile icon in the top right corner.
03
Go to Account Settings
From the dropdown menu, select Account Settings. This will take you to your account management page.
04
Find subscription settings
Look for Subscription or Billing in the left sidebar. Click on it to view your membership details and cancellation options.
05
Cancel your membership
Click Cancel Membership and confirm your cancellation. You may be asked to provide feedback about why you're leaving Nuuly.
Nuuly cancellation tips
These details can help you avoid common issues when cancelling your Nuuly subscription.
Before you cancel, keep this in mind
These points can help you avoid issues with your Nuuly cancellation.
More ways to cancel
If you're having trouble cancelling through your Nuuly account, customer service can help process your cancellation.
Other options to consider
If the monthly cost is too high or you need a break, these alternatives might work better than cancelling completely.
Common Nuuly Cancellation Questions
Quick answers to frequently asked questions about cancelling Nuuly.
Will I get a refund if I cancel Nuuly?
Can I cancel Nuuly with items still out?
What happens to my rental history after cancelling?
How long does it take to process Nuuly returns?
Can I cancel and restart Nuuly later?
What if I'm charged damage fees after cancelling?
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About Nuuly
Nuuly is Urban Outfitters' clothing rental subscription service that allows members to rent up to six items per month from brands like Free People, Anthropologie, and Urban Outfitters. Users can wear items as long as they want before returning them.
Why people cancel Nuuly
Monthly fee too high for usage
Limited sizing options available
Items arrive damaged or worn
Prefer buying clothes over renting
Shipping delays with returns
The average person wastes $273/month on forgotten subscriptions
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