How to Cancel OnStar (2026 guide)
Cancelling OnStar requires a phone call or visit to your dealership. The process varies slightly depending on your plan type and whether you're still within a trial period. This guide covers both methods to help you end your subscription.
Auto
Connectivity
Consumer
OnStar Cancellation at a Glance
Cancel Online
No
Main Cancel methods
Phone
Dealership
Time to Cancel
5-10 mins
Plus wait time
Where to Cancel
Phone call
Or GM dealership
OnStar requires phone or in-person cancellation - there's no online cancel option. Even if you signed up through your vehicle's touchscreen or the mobile app, you'll need to call their customer service line to end your subscription.
Cancel OnStar: Step-by-Step Instructions
Here's how to cancel OnStar by phone. This is the primary method since online cancellation isn't available.
01
Call OnStar customer service
Call 1-888-4-ONSTAR (1-888-466-7827) to speak with a representative. Have your account information ready, including your vehicle identification number (VIN).
02
Navigate the phone menu
When prompted, say "Cancel service" or press the option for account changes. You may need to verify your identity with account details.
03
Speak with retention team
The representative will likely transfer you to a retention specialist who may offer discounts or plan changes. Be clear that you want to cancel completely.
04
Confirm cancellation details
Ask when the cancellation takes effect and whether you'll receive a confirmation email. Get the representative's name and a confirmation number for your records.
05
Verify service has stopped
Check your next billing statement to ensure charges have stopped. Some features may continue working until your current billing period ends.
OnStar-specific things to know
A few things that might affect your OnStar cancellation or save you money.
Before you cancel, keep this in mind
These details can affect your cancellation timing or whether it goes through properly.
Alternative ways to cancel OnStar
If you can't reach OnStar by phone, you may be able to cancel through your vehicle dealership.
Other options
If cost is the issue, you might be able to downgrade instead of cancelling completely.
OnStar Cancellation FAQ
Common questions about cancelling OnStar and what to expect.
Will I get a refund if I cancel OnStar?
Can I cancel OnStar online?
What happens to my vehicle after I cancel OnStar?
Why can't I find the cancel button in the OnStar app?
Can I cancel OnStar if I lease my vehicle?
Does deleting the OnStar app cancel my subscription?
How do I check if my OnStar subscription is fully cancelled?
Cancel Similar Auto Subscriptions
Step-by-step guides for other automotive services.
How to Cancel SiriusXM
End your satellite radio subscription through phone or online methods.
About OnStar
OnStar is General Motors' connected vehicle service that provides emergency assistance, navigation, remote vehicle access, and Wi-Fi hotspot capabilities. The subscription-based service works through built-in vehicle hardware and offers various plans from basic safety features to premium connectivity packages.
Why people cancel OnStar
Free trial expired
Monthly cost too high
Don't use the features enough
Sold or returned the vehicle
Found cheaper alternatives for navigation
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